Hotel Policies

Last updated: August 2026

Check-in and check-out

Check-in is from 3:00pm. Check-out is before 11:00am.

The front desk is staffed 7:00am to 11:00pm daily. If you are arriving after 11pm, email us at info@goldengatehotel.com beforehand and your key will be waiting for you at our sister hotel, the Cornell Hotel de France, 715 Bush Street — a minute along the road.

Guest identification

You will be asked for valid photo identification at check-in, matching the name on the reservation.

The amenity fee

An amenity fee of $20 per night is added to every room.

It covers high-speed Wi-Fi, the water station, a glass of wine, and the breakfast buffet at Jeanne d’Arc in the Cornell Hotel down the street. We list it here, and on every room page, rather than leaving you to discover it at checkout.

Taxes

Transient Occupancy Tax of 16.445% is charged on the room rate only.

Guarantee and deposit

All reservations must be guaranteed with a credit card. A $100 security deposit is held against the card at check-in for incidentals, and released afterwards.

Cancellation and modification

Cancellations or modifications must be made by 11:00am, 48 hours before arrival.

Parking

There is no parking at the hotel. A private parking garage sits directly across the street; prices vary and are set by the garage, not by us.

The hotel is a block from the Powell/Mason and Powell/Hyde cable car stop, and a short walk from Powell Street BART — most guests find they do not want a car.

Dogs

Dogs are welcome. $25 per night, up to two well-behaved dogs per room, with a combined weight limit of 40 lb. Dogs only.

Service animals are always welcome and are exempt from the fee, in accordance with ADA guidelines.

Breakfast

The complimentary breakfast buffet is served at the Cornell Hotel, one minute away, from 7:30am to 10:30am.

Items may vary. We aim to put out the full buffet every morning, but a particular thing is occasionally unavailable.

Cribs

Cribs are available on request for guests travelling with infants or small children. Please ask when booking so one is in the room before you arrive.

Smoking

The hotel is 100% smoke-free — guest rooms, decks, balconies and all public areas. If smoking is detected in a room, a cleaning fee applies.

Candles

Open-flame candles are not permitted anywhere in the hotel, including guest rooms. This is a wooden building from 1913. If a candle is lit you will be liable for the resulting costs.

Lost keys

A lost key carries a $35 replacement fee. Please tell the front desk promptly — it is a security matter as much as a cost one.

Accessibility

The hotel was built in 1913 and is listed as a Contributing Building in the Lower Nob Hill Apartment Hotel District, on the National Register of Historic Places. An evaluation by a Certified Access Specialist (CASp) determined that it is not technically feasible to remove the front steps at the entrance or to provide a compliant alternative route.

We are therefore unable to accommodate guests who use wheelchairs, and we would much rather tell you here than have you discover it on arrival. Please see our accessibility page for the full picture.

Questions

Anything not covered here: (415) 392-3702 or info@goldengatehotel.com.